Reichelt Privacy Policy
Version: 24.10.2017

1. Personal data
2. Use of data
3. How does reichelt protect your data
4. Cookies
5. FAQ, information, contact



1. Personal data

In the following, we provide information on the collection of personal data in the case of business transactions. Personal information is information that an individual are assigned to or can be assigned to, such as your address, e-mail address, Payment Information, goods ordered.

2. Use of data

2.1. We attach high importance to data protection. Therefore we comply with the Data Protection Act and the Telemedia Act (German law) for all our activities in collecting, processing and using personal data.

You can visit Our Site without leaving any personal information.
The personal information you provide to us is primarily used for the smooth processing of orders, deliveries and payment processing, and, if necessary, for the processing of returns, and warranty claims. We also use your information for customer service, and to inform you about orders, products, services and offers. Reichelt elektronik GmbH & Co. KG (“we”) will not transmit your personal data to third parties for commercial purposes.

2.2. If we provide services in advance, we receive as a safeguard of our legitimate interests information about your previous payment behavior and credit information based on mathematical and statistical methods (scoring) using address data from the credit reference agencies Infoscore Consumer Data GmbH, Rheinstraße 99, 76532 Baden-Baden, Germany, Schufa, Kormoranweg 5, 65201 Wiesbaden, Germany as well as Creditreform Oldenburg Bolte KG, Neue Donnerschweer Straße 36, 26123 Oldenburg , Germany. For this we transmit to these agencies the personal data they require to perform the checks.

2.3. In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy
When you choose a payment method provided by our partner Billpay GmbH https://www.billpay.de/en/customers, you will be asked in the ordering process to agree to provide data required for payment processing and for identity and credit checks conducted by Billpay. Once you have given approval, your data (first and last name, street, house number, postcode, place, date of birth, telephone number and bank account details for Direct Debit) and other data linked to your order will be transmitted to Billpay.
For the purpose of separate identity and credit checks, Billpay (or a partner company authorized by Billpay) transmits data to credit reporting agencies (credit bureaus) and obtains from these agencies information (and, if necessary, additional information on credit checks based on mathematical and statistical methods). This credit check is influenced by your place of residence. Detailed information on this and employed credit agencies can be found in Billpay’s (GmbH) privacy policy https://www.billpay.de/en/terms/#datenschutz.
Furthermore Billpay utilises, when necessary, a third party for the settlement and prevention of fraud. Data obtained from this third party is encrypted so that the stored data is only accessible to Billpay. This data will only be used when you select a payment option in cooperation with Billpay, otherwise the data will automatically expire after 30 minutes.

2.4. The customer order data is saved and the order information sent to you by email. For security reasons the order details are not accessible online.

Excepted are any orders placed using your myreichelt account identification. With the myreichelt account you can use the following functions and save the associated data:
- Customer information, payment method, bank account (where necessary)
- Store configuration - for the preferred presentation of products on Our Site and the appropriate presentation for you as either a private or business customer
- content of shopping carts
- Display of order status, track and trace and order history

The access to your myreichelt account is protected by your customer name and password. Therefore, we recommend that you always treat the access code to your account as confidential. It is important that you close the browser window when you finish the connection to Our Site to ensure that no third party can access your account, especially if you share your computer with other people.

2.5 If you sign up to our newsletter, we use the provided data to send you the newsletter. By unsubscribing from the newsletter, this consent can be withdrawn at any time with future effect.

As part of the registration process, we will save the login and the confirmation date as well as the corresponding IP address of the users in order to prove a proper registration.

2.6 The data transmission to service partners is subject to the provisions of the Data Protection Act and the German Telemedia Act. The extent of transmission is limited to the minimum necessary.

2.7 Any further use shall take place only with your prior consent.

At anytime you are entitled to request that we cease use of your address data for advertising purposes without incurring any costs.
Any refusal is to be sent to:
reichelt elektronik GmbH & Co. KG, Elektronikring 1, 26452 Sande, Germany
Fax +49 (0) 4422-955211, E-Mail: Data-Protection-Officer@reichelt.com @reichelt.com

3. How does reichelt protect your data

We ensure both, our website as well as the data stored inhouse against loss, destruction, unauthorized access, modification or disclosure by unauthorized persons through a set of technical and organizational measures.
The input and transmission of personal data is encrypted during the ordering process by SSL (Secure Socket Layer) technology in the highest, currently available level of encryption.

What does SSL mean?
- A website which transfers personal data encrypted with SSL ensures that it is impossible for third to intercept or read data
- Our identity is verified with this certificate
- You can identify a highly secure connection, depending on the browser, through the green address bar and / or the padlock and the shown Internet address https://secure.reichelt.com. By clicking on the padlock or the green address bar, you can read our online identity verification.

What are your benefits of SSL?
- By encrypting the transmission, input data can be read just by us
- Through the green address bar or the padlock you can recognize that you are connected to our server and not to the website of a third-party.
- We attach high importance to protecting your privacy. Therefore, we use a certificate with the highest encryption and the highest level of trust from VeriSign.
- By clicking on the displayed lock you will see the site identification

4. Cookies

4.1 Does reichelt use cookies?

We use cookies on Our Site to make the use of it more attractive for you and to enable the use of specific functions. Cookies are small text files that are stored on your computer. Most cookies used by us are deleted from your hard disk upon termination of the browser session (so-called “session cookies”).
Other cookies remain on your computer and allow us to identify your computer the next time you visit Our Site (so-called “permanent cookies”). These cookies are used to save, on an anonymous basis, the configuration of Our Site for each customer (i.e. country, language, private/business customer, number of items to display per page and the shopping basket); this saves you from having to re-enter this information.

4.2 Anonymous cookies from partners for online advertising

We also use third-party cookies for the analysis of online advertising measures. These cookies are used only for statistical purposes or for optimising the advertising based on your surfing behaviour (e.g. within the framework of retargeting or remarketing); they cannot be associated with personal information such as your name, address or telephone number. Our partner companies are not permitted to collect, process or utilise personal data via our website. You can prevent acquisition and storage for the purpose of advertising optimisation at any time by deactivating your cookies while visiting our website and by completely deleting cookies that have already been created. The following pages provide information on the function of the partner cookies and their opt-out option:

Affilinet GmbH: http://www.affili.net/uk/Privacy-Policy.aspx
Criteo: http://www.criteo.com/de/privacy/
DemoUp GmbH: https://www.demoup.com/de/privacy
Facebook: https://de-de.facebook.com/about/privacy/
Nexeps: https://www.nexeps.com/ - Opt.out: http://r.nexeps.com/check.php?cid=211
Zanox: http://www.zanox.com/de/ueber-zanox/datenschutz/
Channelpilot GmbH: http://www.channelpilot.com/privacy
Microsoft Corp. (Bing Ads): http://www.microsoft.com/privacystatement/de-de/bing/default.aspx
Google Inc. (Google Conversion Tracking): http://www.google.com/intl/en/policies/privacy/
You can also deactivate cookies for conversion tracking by configuring your browser so that cookies from the domain “googleadservices.com” are blocked. Google Inc. (Google Remarketing): https://www.google.com/settings/ads

The procedure depends on the browser used. If you choose not to allow any cookies, we recommend that you prevent cookies in the settings of your browser configuration or by downloading a suitable browser add-on. Please note that cookies are necessary for some functions of our web shop (e.g. the shopping basket or myreichelt account) and deactivating them can result in reduced functionality.

4.3 Google Analytics data protection notice

Our Site uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses cookies, or text files that are stored on your computer and allow analysis of your use of our Site. The information generated by the cookie on your use of Our Site is generally sent to a Google server in the USA and stored there. If IP anonymisation is activated on Our Site, however, your IP address will first be truncated by Google within member states of the European Union or in other contracting states of the Treaty on the European Economic Zone. Only in exceptional cases is the full IP address sent to a Google server in the USA, where it is then truncated. On behalf of the operator of Our Site, Google will use this information to analyse your use of Our Site, to compile reports on the website activities and to provided additional services connected with the use of Our Site and of the Internet to the website operator. The IP address from your browser determined by Google Analytics will not be stored together with other data from Google. You can prevent the storage of cookies by corresponding configuration of your browser software; however, we point out to you that in this case you may not be able to fully use all functions of Our Site. In addition, you can prevent the acquisition of the data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link (http://tools.google.com/dlpage/gaoptout?hl=en).
You can prevent the acquisition of data by Google Analytics by clicking the following link. This will set an opt-out cookie that prevents the future acquisition of your data when you visit this website:
Google Analytics deaktivieren

Further information on conditions of use and data protection can be found at http://www.google.com/analytics/terms/gb.html or http://www.google.com/intl/en/policies/privacy/. We point out that Google Analytics on this website has been enhanced with the code “gat._anonymizeIp();” to ensure the anonymous acquisition of IP addresses (so-called IP masking).
We also use Google Analytics to analyse data from AdWords and the double-click cookie for statistical purposes. If you do not want this, you can deactivate via the display settings manager (http://www.google.com/settings/ads/onweb/?hl=en).

5. FAQ, information, contact


According to the Federal Data Protection Act you have the right to free information about your stored data, and the right to correct, block or delete such data.
Anytime, you can revoke, without giving any reason, the consent you have given to us to collect and use the data.
If you have any questions regarding the collection, processing or use of your personal information or the disclosure, correction, blocking and deletion of data, please feel free to contact our Data Protection Officer:

Data Protection Officer: Mrs. Asbach

by mail:
reichelt elektronik GmbH & Co. KG
Data Protection Officer
Elektronikring 1
26452 Sande/Germany

E-Mail: Data-Protection-Officer@reichelt.com




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